CARM Bonds
Terms & Conditions

By purchasing a  Bond through BorderBuddy, you agree to the following terms and conditions:

Auto-Renewal Policy

Your bond will automatically renew each year unless you notify BorderBuddy in writing at least 30 days before the renewal date. To cancel, please contact us at help@getborderbuddy.ca. Failure to provide notice will result in automatic renewal and the associated fees will be charged to your payment method on file. We'll email you a renewal reminder at least 45 days before the renewal date, with the renewal fee.

Default & Financial Responsibility

If your business defaults on its financial obligations related to the bond, you acknowledge and agree that:

• The surety provider may take legal action to recover unpaid amounts.
• You are responsible for any claims, penalties, or fees imposed by CBSA.
• BorderBuddy is not liable for unpaid duties, taxes, or penalties related to your imports.

Failure to maintain financial security with CBSA may result in shipment delays, holds, or penalties.

No Refund Policy

Once a bond is issued and registered with CBSA, all sales are final. Bond fees are non-refundable, including in cases of early termination or changes to your import status. This doesn't limit any refund you're entitled to by law.

Limitations of Liability

In arranging your bond, BorderBuddy acts as a facilitator between you and our surety provider, Intact Insurance Company. We are not the surety, and we don't guarantee your financial obligations to CBSA. This doesn't change our role as your customs broker under any General Agency Agreement you have with us. A change in your ownership or business structure may affect your bond, so please tell us before it happens. We are not responsible for:

• Delays in bond issuance due to incorrect or missing information.
• CBSA decisions, including holds, penalties, or compliance actions.
• Any financial losses due to importer non-compliance.

Surety Provider Decline & Refund Exception

BorderBuddy acts solely as a facilitator in obtaining your CARM bond. If our surety provider declines your application, BorderBuddy is not responsible for that decision, and any fees paid will be fully refunded.

Indemnification

By purchasing a bond, you agree to indemnify and hold BorderBuddy harmless from any liabilities, damages, or costs arising from your use of the bond, including but not limited to CBSA claims or surety provider actions.

Governing Law

These terms are governed by the laws of British Columbia.

For any questions, please contact our CARM team at help@getborderbuddy.ca or +1-604-409-8163